Return Policy

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This Return Policy outlines the terms and conditions for returns, refunds, and cancellations for services provided by Cataloguelineul ("we," "our," or "us"). Please read this policy carefully before engaging our services.

Return Period

If you are not satisfied with our installation services, you may request a return or refund within 30 days of the completion of the installation work. The return period begins on the date the installation is completed and documented.

To be eligible for a return, you must contact us within the 30-day period and provide documentation of the completed installation, including photos and a description of the issue or reason for the return request.

Return Conditions

To qualify for a return or refund, the following conditions must be met:

• The return request must be made within the specified return period
• The installation must not have been altered, modified, or damaged by the customer or third parties
• The issue must be related to our installation workmanship, not to materials provided by the customer
• You must provide clear documentation of the problem or reason for return
• The installation must be in its original installed condition

We reserve the right to inspect the installation before processing any return or refund request. If the installation has been altered or damaged after our work was completed, we may deny the return request.

Cost of Return Shipping

For service-based returns, there are no shipping costs as we provide on-site installation services. However, if you have purchased materials or hardware directly from us and wish to return them, the following applies:

• If the return is due to our error or defective materials, we will cover all return shipping costs
• If the return is for any other reason, you are responsible for return shipping costs
• Return shipping costs will be deducted from your refund amount if applicable

All returned items must be in their original packaging and condition. Items that are damaged during return shipping due to improper packaging may not be eligible for a full refund.

Return Process

To initiate a return, please follow these steps:

1. Contact us within the return period using the contact information provided on our Contacts page
2. Provide your order or service reference number
3. Describe the reason for the return and include photos if applicable
4. Wait for our response and approval of the return request
5. If approved, we will schedule a time to inspect the installation or arrange for material returns
6. Once the return is processed and verified, we will issue a refund or credit as appropriate

We will respond to return requests within 5 business days. The processing time for approved returns may take up to 14 business days after we receive and verify the returned items or inspect the installation.

Non-Returnable Items

The following items and services are not eligible for return or refund:

• Custom-made or personalized installations that were specifically designed for your space
• Services that have been completed more than 30 days ago
• Installations that have been altered, modified, or damaged after completion
• Materials or hardware that were provided by the customer
• Services that were completed according to specifications but the customer changed their mind
• Installations that cannot be returned due to safety or structural reasons

If you have questions about whether your specific situation qualifies for a return, please contact us for clarification.

General Legal Requirements

This Return Policy complies with applicable consumer protection laws in Texas and the United States. Your rights under applicable consumer protection legislation are not affected by this policy.

If you are a consumer, you may have additional rights under local consumer protection laws that cannot be excluded or limited. Nothing in this policy is intended to limit or exclude any rights you may have under applicable law.

We are committed to resolving any disputes fairly and in accordance with applicable laws and regulations.

Order Cancellation Policy

You may cancel your service order before the installation work begins without penalty. To cancel an order:

• Contact us as soon as possible using the information on our Contacts page
• Provide your order reference number
• Confirm the cancellation in writing

Cancellation policies vary based on timing:

• More than 48 hours before scheduled installation: Full refund of any deposit or payment made
• 24-48 hours before scheduled installation: 50% refund of deposit or payment
• Less than 24 hours before scheduled installation: No refund, as materials and scheduling have been finalized

If we need to cancel your order due to circumstances beyond our control, you will receive a full refund of any payments made.

Refund Procedure

Once a return is approved, we will process your refund using the following procedure:

1. We will verify the return and inspect the installation or returned items
2. Upon verification, we will calculate the refund amount, which may include:
• Full refund of service fees if the return is due to our error
• Partial refund if only certain aspects of the service need to be corrected
• Refund minus any applicable restocking fees or return shipping costs
3. We will process the refund to the original payment method within 14 business days
4. You will receive confirmation of the refund via email

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's processing times.

Contact Information

If you have questions about this Return Policy or need to initiate a return, please contact us:

Cataloguelineul
501 Cordova Ave NW #1269
Albuquerque, NM 87107, United States
Email: feedback@cataloguelineul.world

We are committed to providing excellent customer service and will work with you to resolve any issues or concerns you may have.